Privacy Policy

IDENEL AUSTRALIA

PRIVACY POLICY

Last updated: October 2026

1. About This Privacy Policy

Luxura Australia Pty Ltd (ABN 78 645 265 130), trading as IDENEL Australia (“IDENEL Australia”, “we”, “us” or “our”), operates this mobile application, client portal, and related educational resources, content, features, and tools (the “Services”).

This Privacy Policy describes how we collect, handle, use, and protect your personal information when you access, download, navigate, or interact with our mobile application and portal, or otherwise communicate with our team.

By downloading, accessing, or using the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your personal information as set out in this policy.

2. Personal Information We Collect

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect and process the following categories of personal information depending on how you interact with the application:

  • Contact Information: Name, email address, postal address, and contact telephone number provided during account registration.
  • Account Credentials: Username, password, security credentials, practitioner verification documents, preferences, and profile settings.
  • Communications: Inquiries, feedback, survey submissions, and correspondence sent when contacting customer support or clinical assistance.
  • Device & Technical Identifiers: Device model, operating system version, browser type, IP address, unique mobile device identifiers, and mobile network connection details.
  • Usage & Analytics: Information regarding how and when you navigate, interact with, or access resources and training modules within the application.

3. How We Collect Personal Information

We collect personal information through the following methods:

  • Directly From You: When you register an account, complete your profile, submit practitioner verification credentials, or contact support.
  • Automatically Through App Operation: Via standard mobile operating system tools, session logs, and analytics technologies as you navigate the platform.
  • From Technical Service Providers: Infrastructure, hosting, and software partners who support the operation and maintenance of the application.

4. How We Use Personal Information

We use your personal information strictly for legitimate operational, professional, and educational purposes:

  • Providing and Managing Access: To authenticate your credentials, verify professional eligibility for restricted modules, deliver course content, and manage your account.
  • Platform Maintenance and Optimization: To monitor application uptime, diagnose technical issues, and improve application functionality and stability.
  • Account Communication: To send essential administrative notices, security alerts, protocol updates, and responses to support inquiries.
  • Educational Updates & Announcements: Where permitted, to notify you of new clinical modules, educational resources, and brand announcements. You can manage notification preferences at any time.
  • Security & Verification: To protect the integrity of the application, verify compliance with professional usage terms, prevent unauthorized access, and detect fraudulent or malicious activity.
  • Legal & Regulatory Compliance: To satisfy applicable statutory requirements, respond to lawful regulatory requests, and enforce our terms and safety standards.

5. Disclosure of Personal Information

We do not distribute or rent your personal information to third parties. We may disclose personal information in limited, necessary circumstances:

  • Technical Infrastructure Providers: Hosting, cloud storage, IT management, identity verification, and data analytics partners who assist in operating the application.
  • Affiliates & Corporate Structure: Entities within our corporate group subject to standard confidentiality protections.
  • Legal and Regulatory Compliance: Where required by law, subpoena, or competent regulatory authority, or to investigate potential breaches of application security.
  • Business Reorganization: In connection with a corporate merger, restructuring, or acquisition, subject to applicable privacy laws.

6. Third-Party Links and Resources

The application may contain links to external websites, documentation, or services operated by third parties. We do not control and are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party platforms you visit.

7. Children’s Privacy

The Services are intended strictly for adult professional and clinical users. We do not knowingly collect personal information from individuals under the age of majority. If we become aware that an individual under the age of 18 has submitted personal information, we will delete it promptly.

8. Data Security and Retention

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.

We retain personal information only for as long as necessary to maintain your active account, deliver educational access, fulfill legal and regulatory obligations, resolve disputes, and maintain platform security.

9. Your Rights and Choices

Subject to applicable Australian privacy laws and relevant international data protection regulations, you may have the following rights regarding your personal information:

  • Right of Access: Request confirmation and a copy of the personal information we hold about you.
  • Right of Rectification: Request correction of inaccurate, outdated, or incomplete personal details.
  • Right of Deletion / Account Closure: Request that your account and associated personal information be deleted, subject to our statutory record-retention requirements.
  • Communication Preferences: Opt out of promotional announcements at any time using the settings within the application or via the unsubscribe link in email communications. (Transactional and security notices will still be delivered).

To exercise any of these rights, contact our privacy team using the contact details provided below. We may require proof of identity before processing requests.

10. International Data Transfers

Personal information collected through the application may be processed or hosted on servers located outside your jurisdiction. When data is transferred internationally, we implement recognized contractual and technical safeguards to ensure your information receives protection equivalent to applicable privacy standards.

11. Complaints and Inquiries

If you have questions, concerns, or complaints regarding how we handle your personal information, please reach out to us using the contact details below. We take privacy concerns seriously and will respond to your inquiry promptly. You also have the right to lodge a complaint with your relevant privacy authority (such as the Office of the Australian Information Commissioner — OAIC).

12. Changes to This Policy

We may revise this Privacy Policy periodically to reflect technical enhancements, operational updates, or legal requirements. Updated versions will be published within the application with a revised "Last updated" date.

13. Contact Information

For privacy inquiries or to exercise your privacy rights, please contact:

Luxura Australia Pty Ltd

ABN: 78 645 265 130

Trading as: IDENEL Australia

Shop 3, 18–22 Anzac Parade

Yeppoon QLD 4703

Australia

Phone: +61 411 282 440

Email: hello@idenel.com.au / admin@luxuraaustralia.com.au